Privacy Policy

Great Lakes Butcher Block ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website greatlakesbutcherblock.com, make a purchase, or interact with our services.

Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Information: Name, email address, phone number, mailing address, and billing information that you voluntarily provide when placing an order, requesting a quote, or contacting us.
• Payment Information: Our website does not collect payment card or bank account details. Payment arrangements are discussed directly with Brayden.
• Project Information: Details about your custom countertop or woodworking project, including measurements, specifications, and photos you provide.
• Automatically Collected Information: IP address, browser type, operating system, access times, and pages viewed when you visit our website.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and custom projects
• Communicate with you about your orders, quotes, and inquiries
• Send you invoices and process payments
• Schedule deliveries and installations
• Improve our website and services
• Respond to your comments and questions
• Send promotional communications (with your consent)

Payment Arrangements

Quote and care-plan forms collect project and contact information. The website does not process online payments or collect payment card or bank account details. Please contact Brayden to confirm your order, pricing, and payment arrangements.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business (payment processors, delivery services, email providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

Quote Requests and Project Photos

Quote requests and care-plan signup details are stored on our website hosting server and included in private backups. Optional project photos are stored outside the public website directory and are accessible through our password-protected dashboard. Internal email notifications are sent through Gmail and include your contact and project details; photos remain in the dashboard. We use this information to review your request and follow up with you.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

Cookies

Our website may use cookies to enhance your browsing experience. You can set your browser to refuse cookies, but some features of our website may not function properly.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."